COVID-19 The latest updates from Premier Lubricants Online - See details here
Premier Lubricants Online, Coronavirus Information
Our aim is Business as Usual.
As an essential industry we are committed to maintaining supplies to our customers which includes emergency vehicle fleets, medical supply vehicles, freight and food distribution companies, and the network of agricultural vehicles who are mobilising to meet our food requirements. We supply manufacturing businesses who make essential provisions such as food products which means it is vital that we continue supply wherever possible.
Our top priority is the health and well being of our customers and staff. The key to this is following government recommendations closely.
We have no suspected cases of COVID-19 reported within our business. Our site is well stocked with the products we need to fulfil customer orders.
Premier Lubricants Online are doing all they can to protect their staff and customers, taking the necessary steps to minimise any risks:
Strict hygiene standards are being followed at all our sites, with hand wash stations around the business, disinfectant sprays and alcohol wipes at work stations and in offices, and posters reminding staff to wash their hands regularly.
All non-essential travel in the business has been cancelled and all internal and external events have been postponed.
We’ve also begun to allow staff the opportunity to work from home to reduce contact and to make sure we can continue to provide excellent service should the situation change.
As the situation evolves, we are continuing to follow advice from the UK Government here: https://www.gov.uk/government/topical-events/coron...
So please continue to place orders. If you have any specific delivery requirements then please let us know and we will do our utmost to meet them.
Orders can be placed in the usual ways and just to repeat them:
Sales Order Office line: 01782 410381
With regard to parcel deliveries
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of virus don't survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.
Changes to our delivery procedure in relation to signing for and receiving items in the UK
In order to protect both their own people and customers as much as possible, most couriers have taken the decision that they will not be handing over the hand-held devices to customers to capture electronic signatures. Drivers will instead log the first and last name of the person accepting the item and we will record the Geo-location of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, the courier will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local depot (or Post Office branch in the case of Parcel Force deliveries), as specified on the card. They will need to bring along the card left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
Suspension of UK service guarantee
Due to the current situation, there are significant impacts on ability to maintain all usual service levels, as a result there may be disruptions to some services under current conditions.
As a result, most couriers are suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.
Timed services will be reviewed and where possible maintained but we will continue to keep you informed of restrictions. We expect that changes may be staged as the situation evolves, keeping our next working day morning services in place for now.
Commercial Business Premises Deliveries.
During this period of excessive parcel deliveries, Parcel Force courier services have taken the following decision;
When delivering to business addresses, they will make only 1 delivery attempt! If you are not available at this attempt, they will then return the items to the sender at their earliest convenience. No parcels will be held at delivery depots pending re-delivery as there is insufficient space to accommodate them. These returns will result in return shipping charges to us which we will then look to recoup from yourselves. If the items are then to shipped back to you at a later date this will also incur extra shipping charges!
We are given to understand that most other major courier services are operating on a 1 attempt only basis to all premises domestic and commercial.
In the interest of avoiding excess charges for all parties, please follow the following guidelines!
If your delivery address is a commercial business premises and you are still open, please keep an eye on the tracking and make sure you are there to receive your order. If you are closed or are about to close then please advise us before we ship the order so as to avoid extra shipping costs and we will hold your order at our site until further notice.